Event Description
Join Lena Scarpulla (NLC Mutual & NLC‑RISC) and Caylee Bohannan (OMAG) for a conversation focused on how engagement is built through everyday touchpoints. From conferences and training opportunities to risk management resources, grants, and direct member support, these interactions shape how members experience your organization.
We will share how our teams have worked to create more intentional touchpoints by giving members a voice, responding to their needs, and using that feedback to strengthen and expand offerings over time. Showing up consistently with relevant resources builds trust, and those stronger relationships are what turn engaged members into advocates. The conversation will also explore how data, design, and storytelling can be used to highlight these successes and carry that value forward, reinforcing your organization’s brand across everything you do.
Please note: This webinar is exclusive to NLC‑RISC members.